Effective Date: August 12, 2026

Trimola LLC (“Trimola,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you use the Trimola website, mobile applications, marketplace, and related services (collectively, the “Platform”).

By using Trimola, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly to us, including:

• Name
• Email address
• Mobile phone number
• Username and account credentials
• Profile information
• Business and provider information
• Staff information
• Service listings, pricing, schedules, and availability
• Booking and appointment information
• Communications and messages
• Reviews, ratings, photos, videos, posts, and other content
• Customer support communications
• Transaction and payment-related information

Providers may also provide business information such as business names, service locations, tax information, banking or payout information, licenses, and other information necessary to operate on the Platform.

2. Payment Information

Payments and payouts may be processed by third-party payment processors such as Stripe.

These payment processors may collect payment card information, bank account information, identity verification information, tax information, and other information necessary to process payments or payouts.

Trimola may receive transaction details, payment status, payout status, and related information but may not directly store complete payment card or banking credentials.

3. Information Collected Automatically

When you use Trimola, we may automatically collect certain information, including:

• IP address
• Device information
• Browser information
• Operating system
• App activity
• Pages and features viewed
• Login activity
• Approximate location
• Device identifiers
• Cookies and similar technologies
• Diagnostic, performance, and usage information

If you give Trimola permission to access your location, we may use location information to provide nearby services, providers, search results, recommendations, and other location-based functionality.

4. How We Use Information

We may use information to:

• Create and manage accounts
• Operate and improve the Trimola Platform
• Connect customers with service providers
• Process and manage bookings
• Process payments and payouts
• Send booking confirmations and reminders
• Facilitate communication between users, providers, and staff
• Provide customer support
• Personalize services and recommendations
• Display nearby providers and services
• Manage reviews, ratings, posts, and other Platform content
• Prevent fraud, abuse, and unauthorized activity
• Maintain security
• Enforce our Terms and policies
• Analyze Platform usage and performance
• Send administrative and service communications
• Send marketing communications where permitted
• Comply with legal and regulatory obligations

5. How We Share Information

We may share information when reasonably necessary to operate Trimola.

For example, customer information may be shared with a provider or authorized staff when necessary to complete a booking.

Provider information may be displayed to customers through provider profiles, service listings, reviews, availability, and other Platform features.

We may also share information with companies that provide services on our behalf, including:

• Payment processors
• Cloud hosting providers
• Email providers
• SMS and telecommunications providers
• Analytics providers
• Security and fraud-prevention providers
• Customer support providers
• Professional advisors

These providers may process information only as necessary to provide services to Trimola or as otherwise permitted by law.

We may also disclose information where required by law, legal process, government request, or when reasonably necessary to protect Trimola, our users, or others.

If Trimola is involved in a merger, acquisition, financing, restructuring, or sale of assets, information may be transferred as part of that transaction.

6. SMS and Mobile Information

If you choose to receive text messages from Trimola, we may send messages regarding:

• Booking confirmations
• Appointment reminders
• Booking changes
• Rescheduling
• Cancellations
• Payment notifications
• Account activity
• Service-related updates
• Other communications related to your use of Trimola

Message frequency varies based on your activity. Message and data rates may apply.

You may opt out of SMS messages at any time by replying STOP.

Reply HELP for assistance or contact support@trimola.com.

Consent to receive SMS messages is not a condition of purchasing services or maintaining a Trimola account.

Trimola does not sell, rent, or share mobile phone numbers, SMS opt-in information, or SMS consent with third parties or affiliates for their own marketing or promotional purposes.

Mobile information may be provided to service providers that assist Trimola in delivering text messages and operating its messaging services. These providers may use the information only to perform services on Trimola's behalf.

SMS opt-in information and consent will not be transferred to third parties for unrelated marketing or promotional purposes.

7. Email and Other Communications

Trimola may send emails or other electronic communications relating to your account, bookings, payments, security, Platform activity, and services.

Where applicable, promotional emails will include a method to unsubscribe.

Certain administrative, security, transactional, or account-related communications may still be sent when necessary to operate your account.

8. Information Shared Between Users

Trimola is a marketplace that connects customers with independent service providers.

Information necessary to facilitate a service may be shared between customers, providers, and authorized provider staff.

Users are responsible for how they use information obtained through Trimola and may not misuse another person's information.

9. Public Information

Certain information may be publicly visible, including:

• Provider business profiles
• Service listings
• Provider photos
• Pricing
• Reviews and ratings
• Public posts
• Photos or videos posted to public areas
• Profile information you choose to make public

Do not post information publicly that you do not want others to see.

10. Cookies and Analytics

Trimola may use cookies and similar technologies to maintain sessions, remember preferences, understand Platform activity, improve performance, provide security, and analyze usage.

Your browser or device may provide controls for managing cookies and similar technologies.

11. Data Retention

We retain information for as long as reasonably necessary to:

• Provide the Platform
• Maintain accounts
• Complete transactions
• Resolve disputes
• Prevent fraud
• Meet legal or regulatory requirements
• Enforce agreements
• Maintain legitimate business records

Retention periods may vary depending on the type of information.

12. Data Security

Trimola uses reasonable administrative, technical, and organizational safeguards designed to protect information.

However, no internet transmission, electronic storage system, or security measure can guarantee absolute security.

Users are responsible for protecting their passwords, devices, and account credentials.

13. Your Choices

Depending on your location and applicable law, you may have rights to:

• Access personal information
• Correct inaccurate information
• Update account information
• Request deletion of certain information
• Opt out of marketing communications
• Opt out of SMS messages
• Manage location or device permissions

Requests may be submitted to support@trimola.com.

Certain information may need to be retained for legal, security, fraud-prevention, transaction, or business record keeping purposes.

14. Children's Privacy

Trimola is not intended for children under 13.

We do not knowingly collect personal information directly from children under 13 without appropriate authorization.

If we learn that information has been collected in violation of applicable law, we may delete it.

15. Third-Party Services

Trimola may contain links to or integrations with third-party websites, payment providers, service providers, or applications.

Their privacy practices are governed by their own policies, and Trimola is not responsible for the privacy practices of independent third parties.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

When changes are made, the updated policy will be posted on Trimola and the Effective Date may be revised.

Continued use of Trimola following an update constitutes acknowledgement of the revised policy where permitted by law.

17. Contact Us

For privacy questions or requests, contact:

Trimola LLC
Email: support@trimola.com
Website: https://trimola.com