Accounts, app issues & general help
Appointments, changes & cancellations
Businesses, Partnerships & administrative inquiries
Trimola is a service marketplace that helps customers discover, connect with, book, and communicate with service providers. Providers can manage their services, bookings, customers, staff, availability, and other business activities through Trimola.
Trimola supports three primary account types:
Trimola supports a wide range of local and professional services, including home services, beauty and grooming, automotive, fitness and wellness, pet services, lessons, events, marine services, moving and hauling, professional services, care services, and more. Available services may vary based on your location and participating providers.
No. Providers listed on Trimola operate as independent businesses or service professionals and are responsible for the services they offer
No. Trimola provides technology that helps customers and independent service providers connect, communicate, schedule, and manage service-related activity.
Open Trimola and select the appropriate account type. Follow the registration instructions and provide the requested account information.
You can delete your account directly in the Trimola app from Profile → Settings → Delete Account.
If you no longer have access to the app, you may request deletion by emailing support@trimola.com from the email address associated with your Trimola account and requesting “Delete my Trimola account.”
Upon verification, Trimola will delete your account and associated personal data, except information we may be required to retain for legal, fraud-prevention, security, tax, or regulatory purposes as described in our Privacy Policy.
Staff members can create or access a staff account and connect with one or more providers through Trimola's supported staff onboarding process.
Where available, Trimola may allow you to create or access your account using supported third-party authentication methods.
Confirm that you are using the correct email address and sign-in method associated with your account. If you created your account using a third-party sign-in method, use the same method when signing in.
If the issue continues, contact: support@trimola.com
Use the password recovery or reset option available on the Trimola sign-in screen. If you continue experiencing problems, contact support@trimola.com.
Available profile and account information can be managed through your Trimola profile or settings. If the information you need to change cannot be edited directly, contact support@trimola.com.
Where username editing is available, you can update it through your account settings subject to username availability and Trimola's account rules.
Another account may already be using that username, or the username may not meet Trimola's account requirements.
Customers can use Trimola to:
Use Trimola's available search, categories, provider pages, service listings, or discovery features to find services relevant to your needs.
Trimola may use location-related information and provider service areas to help surface relevant services and providers. Results depend on provider availability in your area.
Where available, you can save or favorite businesses/providers so they are easier to find again
Businesses and independent service professionals that meet Trimola's applicable account and service requirements may create a Provider account.
Choose the Provider registration option and complete the required account and business information. For onboarding assistance, contact: support@trimola.com
Trimola does not charge a separate provider onboarding fee unless otherwise disclosed. Any applicable platform, payment-processing, payout, or service-related fees are disclosed through Trimola's applicable terms or provider experience.
Depending on the available features, Providers can manage:
Yes. Providers can create and manage multiple eligible services through their Trimola business account.
Where available, providers can update service information such as pricing, description, duration, availability, location, staff assignments, or other applicable settings.
Providers can manage availability and applicable service settings to control when bookings are available.
Trimola supports different service arrangements depending on the provider and service. These may include: Provider location Customer location Mobile services Virtual services Hybrid arrangements
Where supported, providers can configure services for group or capacity-based bookings.
Yes. Providers can configure eligible services for individual appointments.
Where appropriate for the service type, Trimola may support drop-off service arrangements.
The provider determines the price of the services they offer, subject to applicable Trimola requirements.
Providers can configure applicable cancellation rules supported by Trimola. Some services may also have service-specific cancellation settings.
Yes. Providers can manage participating staff members and applicable assignments through supported Trimola staff features.
Yes. Trimola includes communication features that allow applicable customers and providers to communicate regarding services and bookings.
For provider onboarding, business setup, or other assistance, contact: support@trimola.com
A Staff account is designed for people who work with a participating Trimola provider and need access to supported work-related features.
Depending on provider permissions and available features, staff may be able to:
Follow the staff onboarding available within Trimola. You may already have been invited to join one or more businesses. You can also find and request to join any business. If you have trouble connecting, contact your provider or support@trimola.com.
Services are generally controlled by the Provider account. Staff may be assigned to services according to the provider's business configuration.
Staff access is based on their role, assignments, and the provider's applicable configuration.
Staff compensation arrangements are between the provider and staff member. Trimola may display applicable compensation or amounts owed but does not determine employment compensation.
For compensation or employment-related matters, contact the applicable provider directly. If the issue concerns information displayed incorrectly within Trimola, contact support@trimola.com.
Service listings may include information such as:
Providers independently establish their services, pricing, duration, policies, and other business terms.
No. Availability depends on the provider, service, staff, location, and schedule.
Providers may update pricing for future bookings. Existing confirmed bookings remain subject to the terms applicable to that booking unless properly changed through the supported booking process.
Select the service you want and follow the booking process. Depending on the service, you may select:
Some services may allow or require you to select a staff member. Other services may assign staff automatically or be handled directly by the provider.
The time may no longer be available because of provider availability, staff availability, capacity limits, booking rules, or another confirmed appointment.
Availability can change as other customers make bookings or providers update their schedules.
Where supported, customers can create multiple bookings or sessions subject to provider availability.
Yes, where the provider has configured the service for group or capacity-based booking.
Whether this is appropriate depends on the service and provider requirements. Make sure the provider receives accurate information for the person receiving the service
A successfully confirmed appointment should appear within the applicable Trimola booking area. You may also receive an applicable notification.
First refresh or reopen Trimola and check your Bookings section. If it is still missing, contact: bookings@trimola.com Include your account information and the relevant provider or service.
Where rescheduling is allowed, use the available reschedule option from the applicable booking.
Rescheduling may be unavailable because of: Provider policy Appointment timing Staff availability Service availability Booking status Other booking restrictions
A reschedule normally changes the appointment time rather than the underlying service. However, if a provider changes the service, pricing, staff, or other booking terms, review the updated information before agreeing to any changes.
Follow the rescheduling process shown in Trimola and review the proposed appointment information before accepting any applicable change.
A successfully confirmed appointment should appear within the applicable Trimola booking area. You may also receive an applicable notification.
Open the applicable booking and use the available cancellation option. Review the cancellation policy before confirming.
That depends on the applicable provider cancellation policy and how close the cancellation occurs to the appointment. The applicable cancellation terms should be presented as part of the service or booking information.
The applicable cancellation policy may be shown on the service details, booking flow, or appointment details.
Review your Trimola booking for updated information. If a payment or refund is affected, contact bookings@trimola.com if you need assistance.
Contact bookings@trimola.com and provide the relevant booking details.
The applicable provider or staff member may mark the service as completed through Trimola.
Depending on the booking and payment arrangement, you may receive a payment request, booking update, or other applicable action.
Contact the provider immediately through Trimola and contact support@trimola.com if the issue is not resolved.
Trimola may facilitate eligible payments between customers and providers through supported third-party payment processing services. The exact payment flow can depend on the provider and booking.
The timing of payment depends on the provider's applicable payment policy and the service. Review the payment information presented with your booking.
Some providers or services may support payment requests after completion.
Where supported by the applicable booking or payment flow, partial payments may be accepted and the remaining balance will continue to be shown.
A payment can fail for several reasons, including: Payment method declined Incorrect payment information Insufficient funds Card issuer restrictions Network issues Payment processor restrictions Try again or contact your payment provider if appropriate. If Trimola continues to show an issue, contact support@trimola.com.
Some providers or services may support payment requests after completion.
Do not submit another payment. Contact support@trimola.com and provide the relevant booking information and the amounts charged. Do not send your full card number.
Some providers may offer payment arrangements permitted through their configuration. The available payment method for your booking will be shown within the applicable service or booking flow.
Payment card processing is handled through encrypted payment-processing technology.
Certain services may be subject to applicable sales or other transaction taxes depending on the service, location, and relevant law. Any applicable tax should be reflected as part of the transaction information.
Tax treatment may depend on the type of service and applicable law. Providers are responsible for accurately configuring services where provider input is required.
The total may include applicable taxes, fees, tips, adjustments, or other amounts disclosed as part of the transaction. Review the payment breakdown before completing payment.
Start by reviewing the booking and contacting the provider when appropriate. For Trimola-related payment assistance, contact: support@trimola.com
No. Refund eligibility depends on the provider's cancellation policy, transaction status, circumstances of the booking, and other applicable terms.
Once a refund is successfully processed, the time it takes to appear can depend on the payment processor, financial institution, and payment method.
Contact support@trimola.com with the applicable booking and transaction information.
Eligible provider payments are processed according to the provider's configured payment setup and Trimola's supported payment infrastructure.
Provider payout amounts may reflect payment-processing fees, Trimola fees, refunds, adjustments, staff amounts, or other transaction components.
Contact: support@trimola.comfor business-related assistance or a technical issue affecting the app.
Staff compensation is generally managed by the provider. Trimola may help providers track applicable staff amounts, but the provider remains responsible for paying staff unless otherwise expressly stated.
Notifications may relate to:
Check: Your Trimola notification settings Your phone notification permissions Internet connectivity Whether you are signed into the correct account If the problem continues, contact support@trimola.com.
Applicable notifications can be managed through your Trimola settings and/or device settings. Some essential transactional communications may still be sent when necessary
Yes, if the provider offers mobile or customer-location services.
Yes, where the provider offers services at their business or designated service location.
Yes, providers may offer virtual services where appropriate.
A hybrid service may support more than one service-location method, depending on how the provider configures it.
Review the applicable service and booking information before confirming.
Where available, Trimola may provide referral features for eligible customers, providers, or other participating users.
Referral eligibility and rewards depend on the applicable referral program, qualifying activity, and displayed terms.
A referral may not have completed the required qualifying activity or may not meet the applicable referral conditions.
Contact support@trimola.com if you believe a qualified referral is missing.
Trimola may use onboarding, account, payment, or other controls to support marketplace integrity, but customers should independently evaluate providers before purchasing services.
No. Providers are independent businesses responsible for the services they perform.
Use available reporting tools and contact support@trimola.com
Use available reporting tools and contact support@trimola.com
Use available reporting tools and contact support@trimola.com
Contact local emergency services immediately.
Trimola Support is not an emergency response service.
Use available reporting features or email support@trimola.com with enough information to identify the provider and issue.
Providers or staff can use available reporting tools or contact support@trimola.com.
Try:
If the issue continues, contact support@trimola.com.
Check your internet connection, restart the app, and confirm that you are using the latest available version.
Email support@trimola.com and include:
• What you were trying to do
• What happened
• Your account type
• Device model
• Operating system
• Trimola app version, if known
• Screenshot or screen recording, if helpful
Send the same information listed above and describe what you were doing immediately before the crash.
Close and reopen the app first.
If the issue continues, contact support@trimola.com with a screenshot and description of the affected screen.