Terms & Conditions

Effective Date: August 12, 2026

These Terms & Conditions (“Terms”) govern your use of the Trimola website, mobile applications, marketplace, and related services (collectively, the “Platform”).

The Platform is operated by Trimola LLC (“Trimola,” “we,” “us,” or “our”).

By creating an account, accessing, or using Trimola, you agree to these Terms.

1. The Trimola Platform

Trimola operates a technology marketplace that enables customers to discover, compare, communicate with, and book independent service providers.

Unless expressly stated otherwise, Trimola does not itself perform the services listed by providers.

Providers are independent businesses or individuals and are not employees, agents, partners, joint venturers, or representatives of Trimola.

Trimola does not guarantee the availability, quality, legality, safety, suitability, licensing, qualifications, or performance of any provider or service unless Trimola expressly states otherwise.

2. Eligibility

You must be legally capable of entering into an agreement to use Trimola.

If you use Trimola on behalf of a business or organization, you represent that you have authority to bind that business or organization to these Terms.

3. Accounts

You agree to provide accurate and current information when creating and maintaining your account.

You are responsible for:

• Keeping your login credentials secure
• Maintaining accurate account information
• Activity performed through your account
• Promptly notifying Trimola of unauthorized access

Trimola may require verification of email addresses, mobile numbers, identity information, or business information.

4. Customers

Customers may use Trimola to search for services, view providers, communicate with providers, book appointments, make payments where available, and review completed services.

Customers are responsible for:

• Providing accurate booking information
• Arriving or being available at the scheduled time
• Following provider policies disclosed before booking
• Paying amounts properly owed
• Treating providers and staff appropriately
• Using the Platform lawfully

5. Providers

Providers are responsible for the services they offer through Trimola.

Providers are solely responsible for:

• Their services
• Service descriptions
• Pricing
• Availability
• Business operations
• Licenses and permits
• Professional qualifications
• Insurance
• Employees and contractors
• Provider staff
• Customer safety
• Taxes
• Regulatory compliance
• Fulfillment of bookings
• Accuracy of information displayed on their profile

Providers must comply with all laws, regulations, licensing requirements, professional standards, and other obligations applicable to their services.

Trimola's acceptance or display of a provider does not constitute certification, licensing, endorsement, or guarantee by Trimola unless expressly stated otherwise.

6. Provider Staff

Providers may authorize employees, contractors, or other staff members to access portions of the Platform.

Providers are responsible for managing their staff, including:

• Permissions
• Scheduling
• Service assignments
• Compensation
• Commissions
• Employment or contractor relationships
• Compliance with applicable laws

Trimola is not the employer of provider staff.

7. Bookings

A booking may be subject to provider availability, confirmation requirements, service-specific rules, and applicable cancellation policies.

Booking information may include:

• Service
• Provider
• Staff member
• Date and time
• Location
• Duration
• Price
• Additional service-specific details

Providers are responsible for keeping their availability and service information accurate.

8. Cancellations, Rescheduling, and No-Shows

Providers may establish cancellation, rescheduling, deposit, late-arrival, or no-show policies.

Applicable policies should be disclosed to customers before or during the booking process.

Customers are responsible for reviewing applicable policies before confirming a booking.

Trimola may also establish Platform-wide cancellation, refund, dispute, or booking policies.

9. Payments

Trimola may allow payments to be processed through third-party payment processors such as Stripe.

By using payment functionality, you also agree to any applicable terms imposed by the payment processor.

Trimola may charge:

• Platform fees
• Transaction fees
• Processing-related fees
• Provider fees
• Other charges disclosed through the Platform

Applicable charges will be disclosed where required.

Payment processing services may require providers to submit identity, banking, tax, or business information.

10. Payments Outside Trimola

Certain providers or services may permit or require payment outside the Trimola payment system.

Trimola does not process, control, secure, or guarantee payments made outside the Platform.

Trimola may have limited ability to assist with refunds, chargebacks, disputes, or losses involving payments completed outside Trimola.

Users participate in external payment arrangements at their own risk.

11. Refunds and Payment Disputes

Refund eligibility may depend on:

• Provider policies
• Cancellation policies
• Service circumstances
• Payment processor requirements
• Applicable law
• Trimola policies

Trimola may assist with disputes but does not guarantee a particular resolution.

Users remain responsible for legitimate charges incurred through their accounts.

12. Taxes

Users and providers are responsible for taxes applicable to their activities except where Trimola or a payment processor is legally required to calculate, collect, report, or remit taxes.

Providers remain responsible for understanding and satisfying their own tax obligations.

13. SMS/Text Messages

Users may choose to receive text messages from Trimola regarding:

• Booking confirmations
• Appointment reminders
• Booking changes
• Rescheduling
• Cancellations
• Payments
• Account activity
• Service-related notifications

By providing your mobile number and affirmatively opting in to SMS messaging, you agree to receive recurring automated text messages from Trimola at the number provided.

Message frequency varies. Message and data rates may apply.

Consent to receive SMS messages is not a condition of purchase or maintaining a Trimola account.

Reply STOP to unsubscribe.

Reply HELP for assistance or contact support@trimola.com.

Wireless carriers are not responsible for delayed or undelivered messages.

Your participation in Trimola's SMS program is also subject to our Privacy Policy.

14. Emails and Notifications

Trimola may send account-related, transactional, security, booking, payment, and service communications by email, push notification, in-app notification, or other available methods.

Marketing communications may be subject to separate opt-in and opt-out choices.

15. Reviews, Posts, Photos, and Other Content

Trimola may allow users to submit:

• Reviews
• Ratings
• Posts
• Comments
• Photos
• Videos
• Messages
• Profile information
• Service content
• Other materials

You retain ownership of content you create.

By submitting content to Trimola, you grant Trimola a non-exclusive, worldwide, royalty-free license to host, store, reproduce, display, distribute, modify for technical or formatting purposes, and use that content as reasonably necessary to operate, improve, and promote the Platform.

You represent that you have the right to submit the content.

16. Prohibited Conduct

You may not use Trimola to:

• Violate any law
• Commit fraud
• Impersonate another person
• Harass, threaten, or abuse others
• Submit false or misleading information
• Manipulate ratings or reviews
• Upload unlawful or infringing content
• Circumvent Platform security
• Access another user's account without permission
• Distribute malware or harmful code
• Scrape or improperly collect Platform data
• Interfere with Platform operation
• Use Trimola for unauthorized commercial or illegal purposes

Trimola may remove content or restrict accounts that violate these Terms.

17. Intellectual Property

Trimola and its associated branding, logos, software, designs, interfaces, technology, and Platform content are owned by Trimola or its licensors and are protected by applicable intellectual-property laws.

These Terms do not give users ownership of Trimola intellectual property.

18. Account Suspension or Termination

Trimola may suspend, restrict, or terminate access to the Platform if we reasonably believe that a user:

• Violated these Terms
• Created safety or fraud risks
• Violated applicable law
• Misused the Platform
• Failed to pay amounts properly owed
• Created material risk to Trimola or other users

Users may stop using Trimola at any time.

19. Third-Party Services

Trimola may integrate with third-party services including payment, messaging, mapping, authentication, analytics, or other technology providers.

Third-party services are governed by their own terms and policies.

Trimola is not responsible for independent third-party services outside our reasonable control.

20. Marketplace Disclaimer

Services booked through Trimola are generally performed by independent providers.

Trimola is not responsible for the acts, omissions, conduct, representations, or services of independent providers except to the extent required by applicable law.

Users should evaluate whether a provider is appropriate for their individual needs.

21. Disclaimer of Warranties

To the fullest extent permitted by law, Trimola is provided on an “as is” and “as available” basis.

We do not guarantee that the Platform will always be uninterrupted, error-free, secure, or available.

We do not guarantee any particular provider, customer, booking, revenue, business outcome, or service result.

22. Limitation of Liability

To the fullest extent permitted by applicable law, Trimola and its officers, members, employees, affiliates, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from use of the Platform.

Nothing in these Terms limits liability that cannot legally be limited or excluded.

23. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless Trimola and its officers, members, employees, and affiliates from claims, damages, losses, liabilities, and expenses arising from:

• Your violation of these Terms
• Your misuse of the Platform
• Services you provide
• Content you submit
• Your violation of applicable law
• Your violation of another person's rights

24. Privacy

Use of Trimola is also governed by our Privacy Policy available at:

https://trimola.com/privacy

25. Changes to These Terms

Trimola may update these Terms periodically.

Updated Terms may be posted on the Platform with a revised Effective Date.

Continued use of the Platform after updated Terms become effective constitutes acceptance where permitted by law.

26. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles, except where another law must apply.

27. Contact

Questions regarding these Terms may be directed to:

Trimola LLC
Email: support@trimola.com
Website: https://trimola.com